FAQs

Summary of frequently asked questions

1.Why does the map show the message: "This page can't load Google Maps correctly"?

A common cause of this problem is related to billing. To solve the problem you need to enable billing on the Google Cloud Project at https://console.cloud.google.com/project/_/billing/enable

Don't worry about the cost when using Google Maps service, currently Google is still free $200/month for each account (about 28,5k maploads/mo).

2. Why does the map show the message: "Oops! Something went wrong."?

The main cause of your problem has to do with the Store Locator page url not being authorized with Google MAP Service. You need to add this url to the Google Maps API Referrer list according to the following instructions: https://sl-guide.storeify.app/google-map-api-key/security-for-api-keys

3. Why is the short-code added to the page but the map is not showing?

You may not have set up to allow the map to be displayed on the landing page.

Please go to Settings -> Optimize -> Load app on -> Select the type of page you want the map to display

If following the above method and the map still does not appear, then there is a possibility that there is a conflict between the theme and the app, please contact us to get the best support.

4. Why is the map not displayed on the homepage?

To show the store locator on the homepage, go to Settings -> Optimize -> Check the "Homepage".

This is simply the way the app optimizes the store's speed.

5. I have just changed my store theme and the Store Locator map doesn't work anymore

In this case, you just need to go to Theme setup from the left sidebar -> Select the theme you want to apply -> Just click the "Go to Theme Settings > App Embeds" -> Click the Save button in the upper right corner.

6. Why add new/delete/edit locations but store front is not updated?

To fix the issue, please follow these steps:

1. Go to Theme setup from the left sidebar -> Select the theme you want to apply -> Just click the "Go to Theme Settings > App Embeds" -> Click the Save button in the upper right corner.

2. One more small step to make sure the app works faster and without redundant code:

Go to Online Store -> Themes -> Select theme -> Actions -> Edit code -> Open the theme.liquid file -> Find and remove lines of code with "storeify".

{% include 'storeifyapps-storelocator-header' %}

{% include 'storeifyapps-storelocator-footer' %}

7. How to use difference maker icons?

If you just want to change the default Google maker icon for all locations on the map, then go to Settings -> Map Styles -> Maker icon -> Upload image file (image size is 40x40px recommended)

But if you want to use different icon maker for different locations then you need to upload the image to the intermediate server, then go to Locations -> Edit location -> Location maker icon url -> Enter the link to the uploaded image (Shopify server is recommended)

To add maker icons for multiple locations, you can also do it by importing the file.

8. The location's latitude and longitude are wrong, how do I correct them?

Please go to Locations -> Edit location -> Make sure you have checked "Auto update the Lat & Long. Uncheck to update the Lat & Long manually." in the Preview box.

Then move your mouse over any field related to the Location's address and click it. The location's latitude and longitude data will automatically be updated correctly.

9.How to update multiple existing locations quickly?

The fastest steps to update existing locations:

1. Export the current location list to a CSV file.

2. Update the locations in the exported list.

3. Delete all locations in app admin.

4. Import the updated list.

10. How to enable all location at once?

To enable all locations at once, please see the instructions in the image below: